Payment and Refund Policy
How we agree prices, take payment and deal with cancellations and refunds.
- Last updated
- 25 October 2026
Ordering, payment, cancellations and refunds at fameova follow the rules below, which form part of our terms. The prices shown on fameova.com apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.
Quotations and confirmation of an order
The prices of our services are those published on this website on the day of your enquiry. To order, write to us at [email protected] or call 01452 380264; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.
Payment terms
Unless agreed otherwise, payment is due 14 days after we send the invoice by email, using one of the methods named on it. Advance payments or instalments, where agreed, are set out in the quotation with their amounts and dates. Open invoices are followed up with a written reminder, and interest may be charged where the law allows it.
Refunds and part-completed work
A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at [email protected] and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.
Complaints about our work
Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being finished, or by telephone on 01452 380264 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.
Right to cancel
Where the Consumer Contracts Regulations 2013 give you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to [email protected] within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.
Send us a message
Email: [email protected]
